Field Service Book for Coffee Machines

SERVICE ON TIME

No more guessing when a machine needs service.

Every week, BibeCoffee checks how much coffee and water each machine has used since its last service, and how many days have passed. The machines that are due arrive in your inbox, with location, model and serial number, so your technicians know exactly where to go next.

Busy machines are serviced sooner, quiet machines later, and none is forgotten. Built for roasters, distributors, coffee chains and service partners who look after machines in many locations.

FROM CALENDAR TO REAL USE

THE BENEFITS OF A DATA-DRIVEN SERVICE BOOK

Service by
real use

Machines are flagged by the coffee and water they actually used, not by a fixed calendar.

Fewer
breakdowns

Service happens before wear and scale turn into a call-out, a leak or a machine out of order.

Lower
service costs

No wasted visits to machines that barely worked, and a clear list to plan the week's routes.

Service by coffee used

A machine is flagged when the coffee it has brewed reaches your limit, set per group.
<ul>
<li>Set the kilos of coffee per group between two services</li>
<li>Choose when to be warned, for example at 80% of the limit</li>
<li>Two- and three-group machines get limits that match their workload</li>
</ul>

Service by water used

Water use since the last service is measured from the machine's flow meter. When it nears your limit, the machine joins the list, ahead of scale build-up and leaks.
<ul>
<li>Set the litres between two services, for example 450 L</li>
<li>Get warned before the limit, not after it</li>
<li>Plan filter changes and descaling on actual use</li>
</ul>

Service by date

If a machine reaches the maximum days since its last service, it is flagged even if it worked little.
<ul>
<li>Set the service interval, for example 180 days</li>
<li>Get a heads-up days before the date</li>
<li>No machine is forgotten, even in quiet locations</li>
</ul>

The service list in your inbox, every week

One email a week lists the machines due for service, with an Excel file your team can work from.
<ul>
<li>Serial number, location, brand and model of each machine</li>
<li>Kilos of coffee or litres of water used since the last service</li>
<li>A service due date, one week after the report</li>
</ul>

Act before the machine stops

Machines serviced on time keep pouring coffee that stays in recipe, and fewer customers find a machine out of order.
<ul>
<li>Fewer emergency call-outs</li>
<li>The same taste in every location</li>
<li>Weeks with nothing due end with a short “no action needed” email</li>
</ul>

No wasted visits

Low-use machines are not serviced just because the calendar says so. Your technicians spend their time where the work is.
<ul>
<li>Visit only the machines that need it</li>
<li>Group the week's visits by location</li>
<li>Keep a history of every machine flagged for service</li>
</ul>

Your rules, per customer

Each account gets its own limits and recipients, to match the agreement you have with your customer.
<ul>
<li>Coffee, water and time limits set per account</li>
<li>Filter by machine brand when needed</li>
<li>Send the report to the people who plan the visits</li>
</ul>