This General Terms & Conditions of Services (the "Agreement" or the “Terms”) is entered into by and between you or the legal entity you represent, as the case may be ("You" or the “Client”) and BibeCoffee Limited Branch Greece (branch of the BibeCoffee Limited a private limited by share Company incorporated and domiciled in United Kingdom - England) having its registered office at 40, Agiou Konstantinou str, Marousi, Attica, 15124, T.I.N. 996900918, General Business Registry no. 148836701001, e-mail [info@bibecoffee.com] along with its affiliated entities (“We” or "BibeCoffee" or the “Company”), governing the use, in any manner, of all products and services offered by BibeCoffee ("Services"). For the purposes of this Agreement, the term "Client" shall include Client’s employees, consultants, distributors, franchisees, partners, clients, contractors, and agents as well as entities who are authorized by Client to access and use the Services under the rights granted to the Client pursuant to the Terms, and for whom access to the Services has been purchased in accordance with the Terms (“Permitted Users”). The Client shall be responsible for ensuring compliance with the Terms by all such Permitted Users.
BibeCoffee and the Client hereinafter collectively may be referred to as the “Parties” and each one individually as the “Party”.
The use of the Services, Client’s rights and obligations are subject to the present Terms. These Terms constitute a fully binding agreement between the Company, the proprietor of all rights in and to the Services, and the Client. Please read the Terms carefully before you start to use the Services. If You do not agree to the Terms, You may not access and/or use the Services. Any access to the Service and use thereof implies the Client’s unconditional acceptance of the Terms, as applicable from time to time.
BibeCoffee Services.
BibeCoffee provides advanced IoT telemetry solutions designed for the coffee industry. Our Services enable real-time remote monitoring and data analytics for coffee equipment, including traditional espresso machines, super-automatic machines, capsule machines, coffee grinders and water filtration systems. By integrating our proprietary technology, BibeCoffee collects, processes, and analyzes operational and consumption data, offering actionable insights to coffee professionals such as roasters, chains, coffee shop owners , coffee distributors, equipment manufacturers and more.
Through our platform, users can access critical performance metrics, ensure equipment health and maintenance, optimize coffee quality consistency, and enhance operational efficiency. BibeCoffee’s solutions facilitate data-driven decision-making, helping businesses improve sustainability, reduce costs, and maximize equipment uptime.
Our Services may include hardware components (such as smart telemetry devices) and cloud-based software platforms accessible via web and/or mobile applications.
You may use the Services for your personal and business use or for internal business purposes within your organization. Access requires compatible internet browsers and equipment, which are your responsibility.
Modifications to Terms
BibeCoffee reserves the right to modify these Terms at any time, with notice provided via email or by publishing changes on our website (www.bibecoffee.com), If You don’t agree to the updated Terms, You should discontinue use of the Services. Any further use of the Services by You after shall be considered as an acceptance of such changes. If modifications substantially affect Your rights in connection with use of the Services and You do not accept them, You have the right to terminate the use of the Services by thirty (30) days prior written notice, provided that this right must be exercised within thirty (30) days from the effective date of such modifications. Therefore, since You are bound by these Terms, we suggest You check back and review this document from time to time. You can see when We last changed these Terms by referring to the ‘LAST UPDATED’ statement at the end of the Terms.
In this paragraph, the term “changes” shall be interpreted broadly and shall include any modifications, amendments, revisions and restatements whatsoever, including adding or removing any provisions of these Terms.
Client Obligations and Warranties
The Client affirms that is not restricted from using the Services under the laws of the country in which located or from where accesses the Services. The Client further agrees to use the Services strictly for lawful purposes. Additionally, the Client assumes full accountability for any use of the Services resulting from access that has been provided, whether directly or indirectly, regardless of whether such use complies with or breaches these Terms. This responsibility extends to all actions and omissions of Permitted Users. Any action or inaction by a Permitted User that would constitute a violation of these Terms will be considered a breach by the Client.
Furthermore, the Client is required to carry out any installation of hardware components exclusively by i) BibeCoffee’s specialized partners or ii) Client’s employees or partners trained by BibeCoffee and in accordance with the instructions provided.
BibeCoffee continuously updates the software required for the use of its Services to enhance performance, introduce new features, address bugs, or roll out improved versions. The Client acknowledges that these updates are an essential part of the Services and agrees to receive them automatically.
User Sign Up Obligations
You need to sign up for a user account in order to access or use the Services. If You represent a legal entity and wish to use the Services, we recommend that you use your corporate email address. You agree to: a) provide true, accurate and current information about yourself as prompted by the sign up process; and b) maintain and promptly update the information provided during sign up to keep it true, accurate and current. If you provide any information that is untrue, inaccurate or outdated, or if BibeCoffee has reasonable grounds to suspect that such information is untrue, inaccurate or outdated, BibeCoffee can terminate your user account without further notice and refuse current or future use of the Services.
We reserve the right to deactivate unverified user accounts (i.e. accounts for which the email address has not go through our verification process) within a reasonable time period (e.g. 10 days after the account was created). In the event of such a deactivation, the account holder may contact BibeCoffee within the following 30 days requesting a reactivation. Otherwise, BibeCoffee reverses the right to delete the deactivated account and all data associated with it. BibeCoffee reserves the right to refuse an account reactivation request, especially in the event of continuous verification failures on behalf of the account owner.
User Data & Privacy Policy
Please also note that, We publish a Privacy Policy, which can be found at bibecoffee.com for details on how we collect, use, and disclose personally identifiable information. We suggest you read it to better understand the type of information We collect about any user using the Services and the way we use such information. By using our Services, you consent to these practices.
Client Data Processing
In the course of the provision of Services, by BibeCoffee to the Client, information, data, and other content, in any form or medium, is submitted, posted, or otherwise transmitted by or on behalf of the Client through the Services (“Client Data”). The Client hereby grants to the Company a non-exclusive, royalty-free, worldwide, perpetual license to reproduce, distribute, and otherwise use and display the Client Data and perform all acts with respect to them as may be necessary for the Company to provide the Services to the Client.
BibeCoffee is authorized by the Client and shall have the right to collect, process, use, analyze and display Client Data and other information as required to the provision, use and performance of the Services. Additionally, BibeCoffee may analyze data and insights related to the operation, usage, and performance of the Services.
During and after the term of the cooperation between BibeCoffee and You, BibeCoffee retains the right to: a) Use such data to refine, enhance, and develop its Services, as well as for troubleshooting, diagnostic, corrective and optimization purposes of its offerings. b) Share information and disclose such data in an aggregated, anonymized, or otherwise de-identified manner as part of its business operation.
Fees
The Client agrees to pay the Company the fees ("Fees") as specified in a separate agreement between the parties, without any offset or deduction. All payments shall be made in EUR, unless otherwise agreed in writing, and must be received by the Company on or before the due date stated on the respective, each time, invoice, using the bank account designated by the Company.
If the Client fails to make a payment by the due date, the Company reserves the right, without prejudice to any other legal or contractual remedies, to charge interest on the overdue amount at the maximum rate permitted under applicable law. Additionally, the Company may suspend the Client’s access to the Services until full payment of the outstanding amount is received. Moreover in the event that the Client fails to make a payment by the due date for two consecutive occasions, i.e., fails to settle two consecutive invoices, Company reserves the right to immediately terminate the cooperation/Services provision. Such termination shall not limit or affect any of the Company’s rights or remedies available.
Intellectual Property Ownership - Restrictions on Use
The Services, their respective manuals and guides relating to the Services (collectively the “Services”) and any and all intellectual property provided to the Client by the Company are intellectual and/or industrial property of the Company, its licensors or other providers of such material owing all right title, and interest protected by the relevant provisions of Greek, EU and International Law. Subject to and conditioned on Client’s payment of Fees and compliance with these Terms, BibeCoffee hereby grants Client, solely for the Permitted Users, a non-exclusive, non-transferable, non-perpetual, non-sub-licensable, revocable license to use the Services, for internal use only, by the Client in accordance with the Terms. The Client should note that does not hereby acquire any intellectual property rights or other title or interest in the Services, by implication, waiver, estoppel, or otherwise, other than the permissions to use as explicitly provided for in the present Terms.
In addition to all other terms and conditions of this Agreement, the Client shall not:
Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis without warranties or guarantees of any kind. BibeCoffee expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement of third-party rights.
BibeCoffee uses high technical standards and state-of-the art software protection but makes no warranty that the Services or their features will be 100% accurate, meet Client’s requirements, operate uninterrupted, timely, secure, error-free, or virus-free, or that any defects will be corrected within reasonable time. The Client understands and agrees that the use of the Services and/or any material downloaded or obtained through the Services is at Client’s own risk. BibeCoffee’s inability to guarantee full accuracy or performance may result from factors beyond its control, including but not limited to: misuse of the Services by the Client (e.g. incorrect recipes provided, abnormal use of the equipment by staff), external extreme conditions under which the coffee equipment operates (e.g., extremely low water pressure, very poor water quality), or other unforeseeable or uncontrollable circumstances. The Client will be solely responsible for any damage to its computer system, mobile device, wireless device, or data resulting from the use of the Services or the download of any such material.
Client’s use of the Services and their features is at its sole discretion and responsibility. The Client assumes full responsibility for evaluating the features and making decisions based on its own assessment regarding quality, performance, safety, accuracy, and effort. In no event shall BibeCoffee be liable for any special, direct, indirect, consequential, or incidental damages, or any damages whatsoever, arising from contract, negligence, or other torts in connection with the use of the Services or their content.
BibeCoffee reserves the right to modify, add, or remove content within the Services at any time without prior notice. No oral advice or written information from BibeCoffee, its affiliates, employees, officers, directors, or agents shall create any warranty. Fees and availability information is subject to change without notice unless agreed otherwise in writing between BibeCoffee and the Client.
Limitation of Liability
To the fullest extent permitted by law the Client agrees that BibeCoffee its employees, executives, agents, and any third parties involved in the creation, production, installation or publication of the Services, shall, in no event, be liable for any consequential, incidental, direct, indirect, exemplary, special, moral, punitive, or any other loss or damage whatsoever. This includes, but is not limited to loss of profits, loss of privacy, software or hardware failure, business interruption, computer failure, loss of data or information, or any other commercial or non-commercial losses arising out of or caused by the use of or inability to use any of the Services, even if BibeCoffee has been advised of the possibility of such damage. Client’s sole and exclusive remedy for any dispute with BibeCoffee related to any of the Services shall be termination of such Service. In no event shall BibeCoffee entire liability to you in respect of any Service, whether direct or indirect, exceed the fees paid by you towards such Service.
Suspension and Termination
BibeCoffee will terminate Client’s account after the latter’s written request. Termination will not limit any of Company’s rights or remedies at law or in equity in case of breach by the Client of any of its obligations under the present Terms. Upon termination, the Client shall cease all use of the Services and delete all respective history, documents , copies etc. related to the Services . Client will continue to have the obligation to pay all the Fees that may have become due before termination and it is not entitled to any refund.
BibeCoffee may suspend Client’s use of Services or temporarily restrict access to all or part of the Services or permanetly terminate Client’s account at any time if any of the following instances occur:
Account termination entails revocation of access to all BibeCoffee Services, deletion of account information such as email address and password, and removal of all data stored in Client’s account without prejudice to BibeCoffee’s rights for retention of Client’s data as per Client Data Processing Section above.
Copyright infringement notice
If you are a copyright owner or such owner’s agent and believe any material of our Services constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.
Links to other websites and third-party services
This Terms applies only to the Services. The Services may contain links to other websites not operated or controlled by BibeCoffee. BibeCoffeee is not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by BibeCoffee.
The Client further acknowledges and agrees that BibeCoffee shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or resource.
Moreover, the Client acknowledges and agrees that BibeCoffee shall not be responsible for any third-party services, displayed in the Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. BibeCoffee does not assume and shall not have any liability or responsibility to the Client or any other person or entity for any third-party services.
Indemnity
Without prejudice to any other indemnity provisions in these Terms, to the fullest extent permitted by law, Client agrees to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, shareholders, partners, employees, agents, and contractors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising directly or indirectly from Client’s use of the Services, breach by the Client of these Terms, including any warranties or undertakings, violation of any third-party rights, including intellectual property rights, infringement or misappropriation of any third party’s intellectual property rights due to Client’s Data or its use in accordance with these Terms, violation of any applicable laws, rules, or regulations, negligence or willful misconduct by the Client, unauthorized use of the Services, use of the Services with unauthorized data, software, hardware, or technology or modifications to the Services not made by or approved in writing by the Company.
Communication and Promotional Rights
BibeCoffee reserves the right to contact You for the provision of Services, account management, and the distribution of promotional emails regarding new products, new services, new offers and Company updates. Additionally, BibeCoffee may occasionally organize contests, promotions, sweepstakes, or similar activities requiring the submission of personal information. These Terms are incorporated by reference into such promotions and must be observed as part of Client’s agreement with BibeCoffee. It is Client’s responsibility to review and understand the rules of each promotion to determine its eligibility. By participating the Client expressly agree to comply with all associated terms and conditions. For more details, please refer to our Privacy Policy.
Force Majeure
BibeCoffee shall not be responsible for any delay in performing or failure to perform any of its obligations under the Terms if such delay or failure results from unforeseen circumstances or causes beyond our reasonable control, including but not limited to: natural events , such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; pandemics, war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer or server, for so long as such event continues to delay the Services performance.
Applicable Law and Jurisdiction
This Agreement and any controversy, dispute or claim arising out of or relating to this Agreement and any amendment hereto shall be governed and construed in accordance with the laws of Greece to exclusion of the provisions of the United Nations’ Convention on Contracts for the International Sale of Goods Convention and without regard to any conflict of laws.
If any Dispute arises out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be referred to the Courts of Athens, having exclusive jurisdiction.
Other Provisions
Entire Agreement: This Agreement together with any other document incorporated herein by reference constitutes and contains the entire agreement of the Parties and supersedes any and all prior negotiations, correspondence, warranties and agreements, both written and oral, between the Parties. All the terms and provisions of this Agreement are all material and essential.
Notices: All notices required hereunder shall be in writing in the English language and shall be (i) personally delivered with a signed acknowledgement of receipt, or sent by (ii) facsimile transmission upon confirmation of receipt, or (iii) registered/certified mail/post, postage prepaid return receipt requested, or (iv) a message to the email address provided. It is each Party responsibility to keep its e-mail current.
Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable, in whole or in part, under any applicable law or by a court of competent jurisdiction, such provision shall be deemed not to form part of this Agreement to the extent of its invalidity, illegality, or unenforceability. However, the remainder of the Agreement shall continue in full force and effect. The Parties shall negotiate in good faith to replace the affected provision with a valid, legal, and enforceable provision that, to the greatest extent possible, preserves the original intent and objectives of the invalidated provision while ensuring compliance with applicable law.
Assignment: The Client shall not assign, transfer, or delegate any rights or obligations under this Agreement without BibeCoffee’s prior written consent. Any unauthorized assignment or delegation is null and void. BibeCoffee may assign its rights at its discretion, provided the assignee assumes its obligations to Client.
Relationship of the Parties: These Terms of Service do not establish an employment, partnership, joint venture, or agency relationship between the Parties, nor do they grant either Party the authority to bind the other to any commitments or agreements.
No Waiver: No waiver of any provision of these Terms shall be effective unless expressly stated in writing and signed by the waiving Party. A waiver of any right, obligation, or remedy shall not be construed as a waiver of any other provision or any future breach. Failure or delay in exercising any right or remedy under these Terms or applicable law shall not constitute a waiver, nor shall any single or partial exercise of a right preclude further exercise of that or any other right. The rights and remedies provided herein are cumulative and do not exclude any rights available under applicable law.
Last Modified: 7th April 2025