Field Electronics Engineer

We are a company in the IoT space formed by an experienced team with a strong corporate background and we are looking to add in our core team a Field Electronics Engineer who will help with the delivery of our solution.
The role of this individual involves installing, monitoring, updating and maintaining systems in the field, diagnosing any hardware or software faults with these systems and solve the issues either in person or over the phone. The role requires a mix of electrical, mechanical, hydraulical and computer using skills. His/Her location will be in Athens but based on service needs she/he will have to travel occasionally.

Field Service Engineer Responsibilities:

  • On-site installation & configuration
  • Personnel training
  • Maintaining and monitoring systems
  • Performing total system level trouble-shooting on complex multi-symptom problems
  • Responds to call-outs in a timely fashion
  • Following work instructions, in order to set up a system or fix a fault
  • Leading critical operations & maintenance tasks remotely or on site
  • Communicating with clients to determine needs and explaining complex issues
  • Responsible for driving customer satisfaction through remote connectivity and Service Excellence
  • Actively participating in projects as assigned in order to achieve department and company’s goals
  • Drafting and submitting reports
  • Assisting in Account Sales visits, help training others where necessary, and identifying Sales opportunities and communicating them to account team
  • Staying current with the latest technologies according to the company’s orientation

Field Service Engineer Requirements:

  • 1-3 years proven working experience in technical support or relevant experience
  • Bachelor’s degree in Electronics Engineering
  • Strong communication, technical analytical and problem-solving skills
  • Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
  • Basic knowledge of Network and Communication Technology
  • Working knowledge of MS office tools (MS Project, MS office, … )
  • Motivated, dedicated, hardworking, flexible
  • Good communication skills, excellent team player
  • Fluency in English and in Greek
  • Valid driving license, active driving experience
  • Ability to travel

What we offer:

  • Competitive salary
  • Full-time employment
  • Friendly colleagues and a pleasant working environment
  • Professional development within a rapidly growing company
  • Working with an agile and talented team

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