Customer Support Specialist

 

BibeCoffee is a Start-Up Venture based in UK and GR. We created an IoT real time monitoring solution that transforms every professional coffee machine to a smart connected terminal, minimizing Revenue Loss and safeguarding Brand Quality Image. With an innovative hardware device and easy to use platform, BibeCoffee comes to streamline the way Coffee Distributors, Makers and Chains work and operate; guaranteeing that high quality coffee is always served without compromises.

We are looking for a smart, team-oriented, experienced person to join as a Customer Support Specialist. Our customers are central to our business and we are looking for a customer support superstar who can support our customers with their requests regarding our solution.

Main Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone and email
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Follow up with customers to ensure their technical issues are resolved
  • Keep records of tech issues and report back to management, development, or product departments
  • Be familiar with the service and all features as well as with all new upcoming functionalities

Required Skills

  • Customer obsessed
  • Proven working experience within several technology companies
  • High emotional intelligence
  • Proven ability to work with goals
  • Ability to solve problems creatively and effectively
  • Ability to function with a certain degree of autonomy and help set priorities for the team
  • Excellent time-management skills
  • Team spirit & strong communication skills

Preferred Qualifications

  • At least Bachelor’s Degree
  • Experience with B2B customers
  • Analytical skills with the ability and appetite to get deeper to customer operational data
  • Highly organized and results oriented
  • Adept written and verbal communication skills (Greek & English)
  • Familiar with ticketing systems

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