We are a technology company in the IoT space and we are looking for a Customer Support Coordinator to join our dynamic and fast-paced team. As the first point of contact for our valued customers, you’ll have the opportunity to provide a high level support to them and our team.
Responsibilities:
- • Provide Technical Support services (Trainings/Support/Consulting) for
our IoT Service - • Oversee assigned customer service operations to ensure that customer claims and complaints are handled fairly and effectively
- • Ensure compliance to the customer contracts / SLAs
- • Lead and maintain an efficient and productive daily operation of the Support Team
- • Manage support issues and set priorities
- • Team management including performance monitoring, appraisals and objective setting
- • Provide feedback and annual performance reviews as well as formal corrective actions
- • Ability to initiate & participate at technical conversations with internal Project Teams & Clients
Requirements:
- • Minimum 4 years previous experience in Customer Service.
- • Exceptional communication and problem-solving skills
- • A customer-centric attitude and a burning desire to go above and
beyond - • Strong computer literacy and the ability to quickly learn and navigate
company-specific software - • Excellent knowledge of English language (verbal & written)
What we offer
- • Attractive compensation
- • Hybrid work between home and office
- • Constant growth and development opportunities
- • A fun culture and positive work environment
- • The best office coffee in Athens!
