Customer Success Enablement Specialist

 

Main Responsibilities

  • Coordination of new customer onboarding procedure. Alignment with all the involved teams
  • Liaison with customer, sales and field technical teams to successfully implement the installation process
  • Collaborate and engage stakeholders and product management for product improvements based on customer feedback
  • Communication with customers and resolve any issue occurred during the onboarding phase
  • Provide pre and after sales technical customer support
  • Familiarize customers with platform features
  • Grow user adoption within those customers
  • Removal of friction points in the product by providing feedback to our development team
  • Report the customer success progress on a weekly basis

Required Skills

  • Customer obsessed
  • Proven working experience within several technology companies
  • High emotional intelligence
  • Proven ability to work with goals
  • Ability to solve problems creatively and effectively
  • Ability to function with a certain degree of autonomy and help set priorities for the team
  • Excellent time-management skills
  • Team spirit & strong communication skills

Preferred Qualifications

  • At least Bachelor’s Degree
  • Experience with B2B customers
  • Ability to think strategically while delivering detailed execution
  • Analytical skills with the ability and appetite to get deeper to customer operational data
  • Highly organized and results oriented

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